Do you have a complaint about NHS treatment you,
or someone you know has received?
SWAN Advocacy are commissioned by the Isle of Wight Council to provide the free, independent and confidential support to:
- Anyone who requires support to make a complaint about their NHS care
- Anyone who wishes to complain on behalf of a friend or relative, provided that person has given written consent where they are able to do so. We can also support with complaints about the treatment of someone who has died
- Young people (under age 18) who are entitled to complain independently
Using the NHS Complaints Procedure, SWAN can help you complain about:
- a hospital or GP surgery
- the ambulance service
- a dentist
- a pharmacist
- an optician
- an NHS funded care home
- NHS staff or clinicians
- an NHS specialist service
Our specially trained advocates can:
- Help you to understand the NHS complaints process.
- Support you with letter writing.
- Support you in preparation for and attendance at Complaints Meetings.
- Assist with taking your case to the Parliamentary and Health Service Ombudsman.
- Ensure your views, feelings and concerns are listened to by the appropriate NHS body
- Refer you to other agencies where appropriate.
For free, independent and confidential support, contact SWAN at:
Tel: 03333 447928
Email: [email protected]
Web: www.swanadvocacy.org.uk/iow
@SouthWestAdvocacyNetwork
@SWANadvocacy
@SouthWestAdvocacyNetwork
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